By "New DMS" I was writing as if the reader was considering switching DMS's.

STAR has had an impact in 2 ways... it has paved the road for adoption which is still mostly to come. OEM adoption varies, so don't judge its success by any one OEM. Some are being quite aggressive about implementing the standards. Others lag. Has also been a primary driver in getting decent quality internet connectivity into nearly all dealerships... that's a huge plus.

To my knowledge, there is nothing terminal about either R&R, ADP, UCS and their 20+ year DMS's. They are old, but none of them has a next gen product they are replacing them with.

As for the contracts... caveat emptor