I only deal with the parts side primarily. We use R&R, the system for the most part is good and it runs fast which is a definite plus. A few minor complaints I have are the CAPS lock, after all this time, they can't write out of the programming the necessity of CAPS lock. I have to turn it on and off all day, it doesn't sound like much but it's a huge annoyance, now that we use the internet more and more to purchase and even look up parts and have to login to various websites all day, I can't just leave CAPS lock on. The other complaint I have is in the PO system. If I write a sublet to an RO and whomever wrote the ticket gives me the wrong RO#, but it isn't noticed until days later, it can't be reversed once it has posted to accounting, our Office Manager has yet to find a way to unlock it. This has caused many headaches especially on warranty tickets. The customer service tends to be lacking, and some of the reps are a little rude and lack customer service skills. They are foaming at the mouth to sell you the latest and greatest whatever, but after the sale, they don't have a clue how to support it. We're running around like chickens with our heads cut off trying to integrate all of our current hardware with whatever we bought from them and it always ends up costing a ton more money in the long run. Also don't do like we did and lease or purchase your PC's through them, you'd be money ahead to just buy new PC's every year, for the money you pay them for machines and then "maintenance" fees.