Unfortunately, I can't. Hyundai doesn't release enough information for me
to know exactly how everything works. I will, however, tell you what I do
know.
If I recall correctly, there's a bladder in the seat bottom of the
passenger seat. Passenger size and weight affect how the occupant is
rated.
In terms of the recall, if you can, you should make an appointment at a
time when you can take your mother to the dealer. This recall involves
reprogramming that's to be done on an individual case only, i.e. to
protect only certain individuals who may improperly cause the car to turn
off the passenger's air bag. It's irrelevant what happens with some
passenger who never rides in the seat. What's relevant is what happens
with your mother, who does ride in the seat.
Part of the problem, as the dealer suggests, may indeed be the seating
position. The dealer staff should be happy to review proper seating
position with you and your mother. Basically, the following should are
necessary:
-- seat back in reasonably upright position
-- passenger seated fully back in seat
-- legs resting on center of seat bottom (not lifted off by moving feet
close to front of seat, and not on side bolster).
Just to note, I'm not in full agreement with the terms of this recall.
Hyundai makes the point that the reprogramming is to be done only on
specific cars with specific passengers that have an issue. Doesn't this
then potentially put other passengers in that same car at risk? What
happens when the car is sold? If there are no problems in this scenario,
then why isn't the reprogramming done on all cars?
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