"glassfern53" <4hisglorynotmine@gmail.com> wrote in message
news:1173979742.800638.246130@d57g2000hsg.googlegr oups.com...
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>
> I have an update to report! I bought my car back to the dealer and I
> certainly get excellent service there, but, the price is out of this
> world!! My rear brakes had about a month "left" on the pads. I have
> 46,000 miles on the car. they changed the pads ($200.00) They also did
> a transmission "drain and fill" and they reported that my fluid was
> black!!
A few thoughts - some of which may seem contradictory. For one - if you
fluid was black, then shame on you. Did you read your owner's manual?
Owning a car requires some attention. If you felt you could just get in and
drive then shame on you. That said - you did/do have every right to expect
that a new car (not just new to you), should meet certain expectations. If
it's a new car, even if it's past the "recommeded" intervals in some cases
(such as tranny fluid), one should not expect to see catastrophic
conditions. At 46K, I would not expect to see "black" fluid. I'd be
throwing that right back at the dealer. Obviously, something is wrong with
the tranny and having the fluid changed at 30K would have done nothing more
than to (possibly) mask the problem. But... you own the car. It remains
your responsibility to keep an eye on things. If you really think you can
just drive a car and all is well, then I consider you to be...well, let's
just say... naive.
You clearly have a tranny problem if ithe dignosis is correct. I'd hold the
selling dealer accoutable if appropriate. If all this dealer did was change
"black" fluid, then I'd have a whole bunch of other concerns. Transmission
fluid does not become black without other problems - all, repeat... ALL of
which require attention. This smells bad.
> I should have had it changed at 30,000 miles, but, I was
> searching for a job at that time and was lucky I could still make the
> car payment and gasoline to go for interviews, never mind the luxury
> of changing transmission fluid!
At once, tough and no-so-tough. Your financial problems are not the issues
of the dealership. If you can't afford the mainenance for your car then you
should expect to pay the price on the back end - if there is a legitimate
price to pay. But - like I said, these are not magic intervals and
something is not smelling right about your story. Either there is more that
you are not telling, or you got taken badly. Either option is equally
probable. There is no such thing as "Luxury" when it comes to maintaining
your car. Either you maintain it or you pay the cost of repairs for not
maintaining it. Some times those costs are negligible to nill for short
term stretches, and sometimes those costs are huge. Regardless - they are
your decisions, and you costs.
> They also cleaned my fuel filter and
> reported it was full of carbon deposits.
Bull. Nothing more to say other than "BULL".
> So: rear brakes, a drain and
> fill, and fuel filter cleaning for the tune of $459.00. The bill
> states the labor was $358.86. My question, I was there for an hour and
> a half, does this mean they had two mechanics working on my car? My
> front brakes have about 3-4 months left on them, which I'm happy
> about: that means I will have gotten about 50,000 miles from my front
> brakes and 46,000 on the rear.
>
Billing is based on book rate. There is a book rate dictated by the
manufacturer for what any given job should be worth, in terms of repair
time. If the mechanic can do it in less time, more power to him. The job
is worth $N and $T (time), and if he can do it in less time, then he's
simply more efficient. You're paying for the job - not for the mechanic's
time.
Your front to rear time intervals are way out of whack. Front brakes wear
about 2:1 against rear brakes - worst case. In other words, you rear brakes
will go far longer than you front brakes if everything is correct. Think
about this - which way does your car dive when you apply the brakes? Does
it nose dive or does it set back on the rear springs? It nose dives! 80%
of your braking is done by the front brakes. They will wear faster than
rears.
I want to steer you to looking at your dealer in a favorable light, in that
their rates have a reasoning behind them. They will always be more
expensive than an independent shop and they will never match up to book
rate, but a good dealer (despite these discrepancies) is still a good bet
for the casual car driver/owner. At the same time, there are dealers out
there that really screw people. I'm just trying to throw my two cents in so
that you'll see where you are getting screwed and encourage you to continue
to seek out a good dealer. They're out there. You have to carry your end
of the bargain as the car owner, but having done that you should be able to
expect fair and reasonable service from the dealer.
--
-Mike-
mmarlowREMOVE@alltel.net