"Scott in Florida" <JustAskl@verizon.net> wrote in message
news:cd2hl3pd4mn709mrn3qsm2cebu1a5arbtr@4ax.com...
>>I almost think you are a Toyota plant. Even CR acknowledges Toyota has
>>poor Customer Service.
>
> Well you and they are wrong.
Your experience is not more improtant than mine. The local Toyota dealers,
in my opinion, provide horrible Customer service. I am glad you have had
good experiences. However, JD Powers has surveyed many people, and on
average Toyta Customer Serivce rates poorly (well below average).
http://www.jdpower.com/corporate/new...spx?ID=2007270 http://www.jdpower.com/corporate/new...spx?ID=2007112
> I have bought two Toys from the local dealer. They were pleasant.
I didn't say all dealers were bad, just all the local ones where I live. The
dealer my SO bought her RAV4 from was pleasant enough, but it is 50 miles
away.
> When it came time for my son to buy a new Toy, we would NOT pay the
> exorbitant 700 bucks the local SE Toyota dealers tag on.
>
> We ended up buying in Philadelphia.
>
> He and I flew to Philadelphia. The dealer there picked us up at the
> airport
> and we were out of there in an hour.
You had to fly from Florida to Philidelphia to buy a Toyota at a fair price
and you are climing Toyota has good Customer Serive? No wonder we disagree.
Apparently you don't mind being screwed by Toyota.
> Very pleasant.
>
> Faulkner Toyota.
>
> I'd buy from them again.
>
> You only deal with the sales people once in the life of your Toy.
>
> The rest is the service department.
>
> My area has two great service departments.
Good for you. I rarely deal with service departments. I think I've had to
take my Fords back to the Ford service department a total of 4 times in the
last 12 years. My Nissan has been back more frequently (three times so far
in 2 years, but all under warranty). I've tried to deal with the local
Toyota sales people more than that when shopping for vehicles.
> Today was a good example.
>
> I made an appointment to get the first ! 4 wheel alignment in 215,000
> miles
> and an oil change.
>
> When I pulled in the service manager walked up and shook my hand and asked
> what I was in for. He had his top writer take care of me. I'm sure my
> car
> went in before a LOT of others.
>
> That is because I am very pleasant and establish relationships with people
> I
> do business with. I suggest you take the chip off your shoulder and try
> the
> same!
I get along very well with the sales people at the local dealers, even
Toyota sales people. I don't blame the actual sales people for the poor
service. They probably want to sell me a car more than I want to buy it. The
local dealers spend big bucks on TV ads claiming low prices, but the reality
is far different. The sales people don't set the prices, the management
does. And the management tries to stack on ridiculous doc fees. I find the
sales practices of the local Toyota dealers particularly distasteful. If
this means I have a chip on my shoulder, then so be it. How am I different
from you? You flew a thousand miles because you didn't like a local Toyota
dealer. I dislike the idea of going 50 miles to find a decent dealer.
> While in the dealership, I purchased an air filter....and asked for a
> 'good
> customer discount'...the parts guy looked me up and gave it to me.
I get the good Customer discount at the local Ford and Nissan dealers - not
that I do much buisness with them lately. I usually buy my air and
transmission filters (and Nissan oil filters) from them, but that is about
the only things I have needed for a long time.
> If your attitude on here is an indication of how you deal with people in
> daily life, I'm not surprised at the stories you come in here with...
Exactly what is my attitude? Why do you assume I have a bad attitude just
because I don't praise Toyotas? Should I enjoy being screwed by Toyota?
Ed