Re: OT-Comcast Usenet

#1 (**permalink**) 07-11-2008, 05:34 AM

"jor" <oiga@comcast.net> wrote in message
news:65377f8b-9306-4ead-89a8-7342d58935a5@i76g2000hsf.googlegroups.com...
> Anyone using Comcast to access the newsgroups? Are you having any
> problems?
>
> I haven't been able to use a newsreader to access Usenet for three
> days now through my Comcast account. Comcast gives me 2 gigs per month
> and is usually trouble free. Good thing too in that there is
> apparently no way to fix it when it goes down! I checked their site -
> nothing of value. I used their Chat with a Technician deal but the
> person had no idea what Usenet is and could only suggest that I reboot
> my modem. (I did mention that we were chatting over that very same
> modem). I called the Help desk but had a similar experience as I had
> with chat. No one (not the help desk guy, nor his supervisor) had ever
> heard of Usenet or the news.comcast.net server. I was finally able to
> "escalate" the work ticket. This afternoon, one of their senior
> technicians called me. He also had never heard of Usenet or
> newsgroups. He was able to ascertain that Comcast gets their newsgroup
> access through Giganews.
>
> Anyhow, he suggested that I contact them and gave me a url
> (www.giganews.com/contact.html) so I guess that's what I'll do. This
> is some pretty weird customer service!
> jor