In article
<65377f8b-9306-4ead-89a8-7342d58935a5@i76g2000hsf.googlegroups.com>,
jor <oiga@comcast.net> wrote:

> Anyone using Comcast to access the newsgroups? Are you having any
> problems?
>
> I haven't been able to use a newsreader to access Usenet for three
> days now through my Comcast account. Comcast gives me 2 gigs per month
> and is usually trouble free. Good thing too in that there is
> apparently no way to fix it when it goes down! I checked their site -
> nothing of value. I used their Chat with a Technician deal but the
> person had no idea what Usenet is and could only suggest that I reboot
> my modem. (I did mention that we were chatting over that very same
> modem). I called the Help desk but had a similar experience as I had
> with chat. No one (not the help desk guy, nor his supervisor) had ever
> heard of Usenet or the news.comcast.net server. I was finally able to
> "escalate" the work ticket. This afternoon, one of their senior
> technicians called me. He also had never heard of Usenet or
> newsgroups. He was able to ascertain that Comcast gets their newsgroup
> access through Giganews.
>
> Anyhow, he suggested that I contact them and gave me a url
> (www.giganews.com/contact.html) so I guess that's what I'll do. This
> is some pretty weird customer service!
> jor

Yes, since yesterday afternoon when we had a wind storm. Comcast was
down for a few hours but I got it back late in the afternoon.
Everything is working now except newsgroups. I switched to my backup
which is Teranews, which always seems to work. I'll call comcast today,
I'm thinking something didn't reset at the local node after the storm
outage. I have noticed in recent months that Comcast newsgroups has
been rather sticky at times, not responding very fast.
--




** Posted from http://www.teranews.com **

In article <nospam-572E24.03242111072008@blackdragon.nntpserver.com>,
dbu <nospam@nospam.moc> wrote:

> In article
> <65377f8b-9306-4ead-89a8-7342d58935a5@i76g2000hsf.googlegroups.com>,
> jor <oiga@comcast.net> wrote:
>
> > Anyone using Comcast to access the newsgroups? Are you having any
> > problems?
> >
> > I haven't been able to use a newsreader to access Usenet for three
> > days now through my Comcast account. Comcast gives me 2 gigs per month
> > and is usually trouble free. Good thing too in that there is
> > apparently no way to fix it when it goes down! I checked their site -
> > nothing of value. I used their Chat with a Technician deal but the
> > person had no idea what Usenet is and could only suggest that I reboot
> > my modem. (I did mention that we were chatting over that very same
> > modem). I called the Help desk but had a similar experience as I had
> > with chat. No one (not the help desk guy, nor his supervisor) had ever
> > heard of Usenet or the news.comcast.net server. I was finally able to
> > "escalate" the work ticket. This afternoon, one of their senior
> > technicians called me. He also had never heard of Usenet or
> > newsgroups. He was able to ascertain that Comcast gets their newsgroup
> > access through Giganews.
> >
> > Anyhow, he suggested that I contact them and gave me a url
> > (www.giganews.com/contact.html) so I guess that's what I'll do. This
> > is some pretty weird customer service!
> > jor
>
> Yes, since yesterday afternoon when we had a wind storm. Comcast was
> down for a few hours but I got it back late in the afternoon.
> Everything is working now except newsgroups. I switched to my backup
> which is Teranews, which always seems to work. I'll call comcast today,
> I'm thinking something didn't reset at the local node after the storm
> outage. I have noticed in recent months that Comcast newsgroups has
> been rather sticky at times, not responding very fast.

I just talked to Comcast via live chat and they said they are
*upgrading* newsgroups. They said I will be contacted in a few hours.

"upgrading" usually means they fuxxed up somewhere.
--




** Posted from http://www.teranews.com **