Re: Dan Stern dropped the ball -- need new headlight source. Daniel J. Stern wrote:
> Mr. Babineaux is correct: I dropped the ball on his order. He sent me
> an upset e-mail this past Sunday evening a little before 9pm, and
> while I obviously wasn't in the office, I was checking mail from home
> later that night and responded at 11:30. I acknowledged and apologised
> for my human error, and offered to send him the bulbs free of charge.
> No response (still none as of today, Thursday), so I went ahead and
> shipped him the bulbs anyhow, free of charge. He'll have them in hand
> shortly, and I hope he uses them in good health. If he's so angry with
> me that he'd get greater satisfaction from driving over them just to
> hear the krunch, that's OK too. I'm certainly not the world's only
> source for good lighting equipment, and I don't pretend to be, though
> you'd usually be hard-pressed to find Marchal Ampliluxes and some of
> the other rare stuff I keep.
>
> Keep the greasy side down and the bright end forward,
>
> -D. Stern
>
Stuff happens...
Every company can't be a Mcmaster-Carr or Newegg when it comes to
filling online orders. Even they mess up too but I've never seen them
offer to ship product free to make it up.
Not much else you can do to make it right by Jamie (unless you tossed in
some stickers, T shirt, hat or something in the box.)
He's a good kid. I'm sure he'll be along, talking about his shiny new
lights.
btw... Have anything that will fit my dad's 1967 911S and look stock? He
runs it in V.A.R.A events. Sometimes they run at night and more candles
is always good. |