Walk into any automotive dealership of twenty years ago today, you’d think you hopped into the DeLorean from the Back to the Future movies. Dealerships had the look and smell of your grandparent’s den: floor-to-ceiling windows that shared walls with dark colors or wood paneling.

The floors? Plain tile (usually white or beige)…the type you’d find in a grade school cafeteria.

The waiting area? A hanging photograph or an oil-based “likeness” of a popular vehicle sold at the dealership.

The customer service center? Not so much a center but a rather oblique room…a room filled with padded chairs and a cashier seated in a cage, waiting for you to pay for services rendered.

That was your father’s automotive dealership.
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