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Discuss And yet even more on the legendary Honda failing transmissions--Honda won't let you buy a new one on your own in the rec.autos.makers.honda forum at Car Dealer Forums; Some of you know about my 2002 Odyssey with 73K miles and its failed transmission, ...
  1. #1
    Elmo P. Shagnasty
    Guest

    Default And yet even more on the legendary Honda failing transmissions--Honda won't let you buy a new one on your own

    Some of you know about my 2002 Odyssey with 73K miles and its failed
    transmission, and American Honda's "generous" offer to pay 50% toward
    the cost of replacing it.

    And, of course, you know my feelings on the subject.

    Anyway, I dropped the van off yesterday. In talking with the service
    writer, he indicated that as of about six months ago, if you need to
    replace the transmission in your 02 or 03 V6 Honda, and you come in to
    ask that the dealership do this, American Honda will not sell you a
    replacement unit of any kind under any circumstances.

    Please allow me to repeat this: American Honda will not sell you a
    working transmission to replace the self-destructing one they sold you 8
    or 9 years ago when you bought the car new.

    The ONLY way to get an American Honda transmission, he said, is if you
    are under some sort of warranty or goodwill accommodation with American
    Honda.

    ????

    So the natural question is, how do you handle customers who for whatever
    reason are not under such an arrangement?

    This particular dealership has an arrangement with a junkyard to get
    units from them. The junkyard "warrants" them for life (or, as we all
    know, just keeps throwing units at the customer as the old ones die--but
    no doubt the customer ends up paying labor, right?).

    I didn't pursue this with the service writer. I'll talk with the
    service manager this week to clarify. I mean, this sounds low rent
    sleazy.

    Interesting side note: The transmission I'm getting as part of my
    goodwill arrangement is sufficiently different from the grenaded factory
    unit that it needs a different control program. Since my control module
    can't be flashed, Honda requires that I get a new computer with this new
    transmission--hence the high cost of the overall job. Honda's TSBs
    flesh this out; this is so important to Honda that years ago, after they
    had already replaced a bunch of transmissions and later discovered the
    need for the new control program, they went back and GAVE the
    already-repaired customers brand new computers for free.

    Of course, now I have to PAY for the computer...

    Anyway, this puts the idea of taking it to AAMCO into a whole new light.
    I don't know the TRUE importance of the new control program; would a
    third-party-rebuilt unit similarly self-destruct a few years down the
    road because neither the inherent design nor the control computer was
    taken care of?

    Inquiring minds and all that.

    For reference, Honda's 50% accommodation leaves me holding the bag for
    $2218 plus tax.

    In my mind, that's just retroactively raising the price of the van
    $2218. And to think that when I bought it, it was the most expensive
    car this dealership had ever sold. Apparently, that wasn't good enough.



    › See More: And yet even more on the legendary Honda failing transmissions--Honda won't let you buy a new one on your own

  2. #2
    Dddudley
    Guest

    Default Re: And yet even more on the legendary Honda failing transmissions--Hondawon't let you buy a new one on your own

    On 8/19/2010 9:14 AM, Elmo P. Shagnasty wrote:
    > Some of you know about my 2002 Odyssey with 73K miles and its failed
    > transmission, and American Honda's "generous" offer to pay 50% toward
    > the cost of replacing it.
    >
    > And, of course, you know my feelings on the subject.
    >
    > Anyway, I dropped the van off yesterday. In talking with the service
    > writer, he indicated that as of about six months ago, if you need to
    > replace the transmission in your 02 or 03 V6 Honda, and you come in to
    > ask that the dealership do this, American Honda will not sell you a
    > replacement unit of any kind under any circumstances.


    [snip]


    > This particular dealership has an arrangement with a junkyard to get
    > units from them. The junkyard "warrants" them for life (or, as we all
    > know, just keeps throwing units at the customer as the old ones die--but
    > no doubt the customer ends up paying labor, right?).
    >
    > I didn't pursue this with the service writer. I'll talk with the
    > service manager this week to clarify. I mean, this sounds low rent
    > sleazy.


    If true, it's more than "sounds sleazy" it is beneath sleazy. In fact
    you'd have to dig a hole in order to stand on top of that policy.

    Let us know what comes from your "chat" (oh, to be a fly on THAT wall)
    with the service manager.

    FWIW, I gotta think that there is some federal trade regulation that
    requires the automakers to produce and maintain a supply of component
    parts for their vehicles and that the time frame for that would be more
    than 7 - 8 years. I thought about Magnuson Moss Act but didn't see
    anything relevant to it there.



  3. #3
    jim beam
    Guest

    Default Re: And yet even more on the legendary Honda failing transmissions--Hondawon't let you buy a new one on your own

    On 08/19/2010 07:14 AM, Elmo P. Shagnasty wrote:
    > Some of you know about my 2002 Odyssey with 73K miles and its failed
    > transmission, and American Honda's "generous" offer to pay 50% toward
    > the cost of replacing it.
    >
    > And, of course, you know my feelings on the subject.
    >
    > Anyway, I dropped the van off yesterday. In talking with the service
    > writer, he indicated that as of about six months ago, if you need to
    > replace the transmission in your 02 or 03 V6 Honda, and you come in to
    > ask that the dealership do this, American Honda will not sell you a
    > replacement unit of any kind under any circumstances.
    >
    > Please allow me to repeat this: American Honda will not sell you a
    > working transmission to replace the self-destructing one they sold you 8
    > or 9 years ago when you bought the car new.
    >
    > The ONLY way to get an American Honda transmission, he said, is if you
    > are under some sort of warranty or goodwill accommodation with American
    > Honda.
    >
    > ????
    >
    > So the natural question is, how do you handle customers who for whatever
    > reason are not under such an arrangement?
    >
    > This particular dealership has an arrangement with a junkyard to get
    > units from them. The junkyard "warrants" them for life (or, as we all
    > know, just keeps throwing units at the customer as the old ones die--but
    > no doubt the customer ends up paying labor, right?).
    >
    > I didn't pursue this with the service writer. I'll talk with the
    > service manager this week to clarify. I mean, this sounds low rent
    > sleazy.
    >
    > Interesting side note: The transmission I'm getting as part of my
    > goodwill arrangement is sufficiently different from the grenaded factory
    > unit that it needs a different control program. Since my control module
    > can't be flashed, Honda requires that I get a new computer with this new
    > transmission--hence the high cost of the overall job. Honda's TSBs
    > flesh this out; this is so important to Honda that years ago, after they
    > had already replaced a bunch of transmissions and later discovered the
    > need for the new control program, they went back and GAVE the
    > already-repaired customers brand new computers for free.
    >
    > Of course, now I have to PAY for the computer...
    >
    > Anyway, this puts the idea of taking it to AAMCO into a whole new light.
    > I don't know the TRUE importance of the new control program; would a
    > third-party-rebuilt unit similarly self-destruct a few years down the
    > road because neither the inherent design nor the control computer was
    > taken care of?
    >
    > Inquiring minds and all that.
    >
    > For reference, Honda's 50% accommodation leaves me holding the bag for
    > $2218 plus tax.
    >
    > In my mind, that's just retroactively raising the price of the van
    > $2218. And to think that when I bought it, it was the most expensive
    > car this dealership had ever sold. Apparently, that wasn't good enough.


    at this stage elmo, this might be a local decision rather than
    corporate. i know i will dump problem customers once they reach a
    certain "pita" point. and you're almost certainly pressing their
    buttons big time.

    moving forward, i think your best bet is corporate - have you called
    honda usa's customer care?

    on the subject of dumped pita customers, one of my exes bullied lexus
    corporate so hard and so long, they gave him a full refund on a vehicle
    he'd had "problems" with [basically, he just decided he didn't like it].
    that was three years of free driving for the price of a bunch of
    emails and hollow threats he couldn't possibly execute.

    --
    nomina rutrum rutrum

  4. #4
    C. E. White
    Guest

    Default Re: And yet even more on the legendary Honda failing transmissions--Honda won't let you buy a new one on your own


    "Dddudley" <puzzled2@ameritech.net> wrote in message
    news:4c6d45d1$0$14557$ec3e2dad@news.usenetmonster. com...

    > FWIW, I gotta think that there is some federal trade regulation that
    > requires the automakers to produce and maintain a supply of component
    > parts for their vehicles and that the time frame for that would be more
    > than 7 - 8 years. I thought about Magnuson Moss Act but didn't see
    > anything relevant to it there.


    I cannot find anything that suggest there is a US Federal law that requires
    manufacturers to provide spare parts for a specified period. I would love to
    hear of one. Where I work we try to maintian spares for the marketing life
    of a new product plus 7 years, but in many cases this is impossible because
    we depend on componets from other suppliers that are discontinued.

    Ed



  5. #5
    Grumpy AuContraire
    Guest

    Default Re: And yet even more on the legendary Honda failing transmissions--Hondawon't let you buy a new one on your own

    Elmo P. Shagnasty wrote:
    > Some of you know about my 2002 Odyssey with 73K miles and its failed
    > transmission, and American Honda's "generous" offer to pay 50% toward
    > the cost of replacing it.
    >
    > And, of course, you know my feelings on the subject.
    >
    > Anyway, I dropped the van off yesterday. In talking with the service
    > writer, he indicated that as of about six months ago, if you need to
    > replace the transmission in your 02 or 03 V6 Honda, and you come in to
    > ask that the dealership do this, American Honda will not sell you a
    > replacement unit of any kind under any circumstances.
    >
    > Please allow me to repeat this: American Honda will not sell you a
    > working transmission to replace the self-destructing one they sold you 8
    > or 9 years ago when you bought the car new.
    >
    > The ONLY way to get an American Honda transmission, he said, is if you
    > are under some sort of warranty or goodwill accommodation with American
    > Honda.
    >
    > ????
    >
    > So the natural question is, how do you handle customers who for whatever
    > reason are not under such an arrangement?
    >
    > This particular dealership has an arrangement with a junkyard to get
    > units from them. The junkyard "warrants" them for life (or, as we all
    > know, just keeps throwing units at the customer as the old ones die--but
    > no doubt the customer ends up paying labor, right?).
    >
    > I didn't pursue this with the service writer. I'll talk with the
    > service manager this week to clarify. I mean, this sounds low rent
    > sleazy.
    >
    > Interesting side note: The transmission I'm getting as part of my
    > goodwill arrangement is sufficiently different from the grenaded factory
    > unit that it needs a different control program. Since my control module
    > can't be flashed, Honda requires that I get a new computer with this new
    > transmission--hence the high cost of the overall job. Honda's TSBs
    > flesh this out; this is so important to Honda that years ago, after they
    > had already replaced a bunch of transmissions and later discovered the
    > need for the new control program, they went back and GAVE the
    > already-repaired customers brand new computers for free.
    >
    > Of course, now I have to PAY for the computer...
    >
    > Anyway, this puts the idea of taking it to AAMCO into a whole new light.
    > I don't know the TRUE importance of the new control program; would a
    > third-party-rebuilt unit similarly self-destruct a few years down the
    > road because neither the inherent design nor the control computer was
    > taken care of?
    >
    > Inquiring minds and all that.
    >
    > For reference, Honda's 50% accommodation leaves me holding the bag for
    > $2218 plus tax.
    >
    > In my mind, that's just retroactively raising the price of the van
    > $2218. And to think that when I bought it, it was the most expensive
    > car this dealership had ever sold. Apparently, that wasn't good enough.



    Maybe you should search the junkyards for a unit. I'll betcha you could
    get a warranted used unit installed for less than $1K.

    It's gotta be a bitch to be in this situation. Have you thought about
    complaining to the media?

    JT


  6. #6
    Grumpy AuContraire
    Guest

    Default Re: And yet even more on the legendary Honda failing transmissions--Hondawon't let you buy a new one on your own

    jim beam wrote:
    > On 08/19/2010 07:14 AM, Elmo P. Shagnasty wrote:
    >> Some of you know about my 2002 Odyssey with 73K miles and its failed
    >> transmission, and American Honda's "generous" offer to pay 50% toward
    >> the cost of replacing it.
    >>
    >> And, of course, you know my feelings on the subject.
    >>
    >> Anyway, I dropped the van off yesterday. In talking with the service
    >> writer, he indicated that as of about six months ago, if you need to
    >> replace the transmission in your 02 or 03 V6 Honda, and you come in to
    >> ask that the dealership do this, American Honda will not sell you a
    >> replacement unit of any kind under any circumstances.
    >>
    >> Please allow me to repeat this: American Honda will not sell you a
    >> working transmission to replace the self-destructing one they sold you 8
    >> or 9 years ago when you bought the car new.
    >>
    >> The ONLY way to get an American Honda transmission, he said, is if you
    >> are under some sort of warranty or goodwill accommodation with American
    >> Honda.
    >>
    >> ????
    >>
    >> So the natural question is, how do you handle customers who for whatever
    >> reason are not under such an arrangement?
    >>
    >> This particular dealership has an arrangement with a junkyard to get
    >> units from them. The junkyard "warrants" them for life (or, as we all
    >> know, just keeps throwing units at the customer as the old ones die--but
    >> no doubt the customer ends up paying labor, right?).
    >>
    >> I didn't pursue this with the service writer. I'll talk with the
    >> service manager this week to clarify. I mean, this sounds low rent
    >> sleazy.
    >>
    >> Interesting side note: The transmission I'm getting as part of my
    >> goodwill arrangement is sufficiently different from the grenaded factory
    >> unit that it needs a different control program. Since my control module
    >> can't be flashed, Honda requires that I get a new computer with this new
    >> transmission--hence the high cost of the overall job. Honda's TSBs
    >> flesh this out; this is so important to Honda that years ago, after they
    >> had already replaced a bunch of transmissions and later discovered the
    >> need for the new control program, they went back and GAVE the
    >> already-repaired customers brand new computers for free.
    >>
    >> Of course, now I have to PAY for the computer...
    >>
    >> Anyway, this puts the idea of taking it to AAMCO into a whole new light.
    >> I don't know the TRUE importance of the new control program; would a
    >> third-party-rebuilt unit similarly self-destruct a few years down the
    >> road because neither the inherent design nor the control computer was
    >> taken care of?
    >>
    >> Inquiring minds and all that.
    >>
    >> For reference, Honda's 50% accommodation leaves me holding the bag for
    >> $2218 plus tax.
    >>
    >> In my mind, that's just retroactively raising the price of the van
    >> $2218. And to think that when I bought it, it was the most expensive
    >> car this dealership had ever sold. Apparently, that wasn't good enough.

    >
    > at this stage elmo, this might be a local decision rather than
    > corporate. i know i will dump problem customers once they reach a
    > certain "pita" point. and you're almost certainly pressing their
    > buttons big time.
    >
    > moving forward, i think your best bet is corporate - have you called
    > honda usa's customer care?
    >
    > on the subject of dumped pita customers, one of my exes bullied lexus
    > corporate so hard and so long, they gave him a full refund on a vehicle
    > he'd had "problems" with [basically, he just decided he didn't like it].
    > that was three years of free driving for the price of a bunch of emails
    > and hollow threats he couldn't possibly execute.
    >



    The old saying, "The squeaky wheel gets the grease," sure rings true.

    In EVERY circumstance where I had a beef and could not get a
    satisfactory resolution, I did not hesitate to escalate.

    One thing for sure, Elmo's situation is another nail in the coffin of me
    ever upgrading to more modern transportation...

    JT


  7. #7
    Elmo P. Shagnasty
    Guest

    Default Re: And yet even more on the legendary Honda failing transmissions--Honda won't let you buy a new one on your own

    In article <ONWdnWC-fNNn9vDRnZ2dnUVZ_tGdnZ2d@giganews.com>,
    Grumpy AuContraire <GrumpyOne@GrumpyvilleNOT.com> wrote:

    > > For reference, Honda's 50% accommodation leaves me holding the bag for
    > > $2218 plus tax.
    > >
    > > In my mind, that's just retroactively raising the price of the van
    > > $2218. And to think that when I bought it, it was the most expensive
    > > car this dealership had ever sold. Apparently, that wasn't good enough.

    >
    >
    > Maybe you should search the junkyards for a unit. I'll betcha you could
    > get a warranted used unit installed for less than $1K.
    >
    > It's gotta be a bitch to be in this situation. Have you thought about
    > complaining to the media?


    yeah, I gave some thought to grumbling in public, point out what schleps
    American Honda are being.

    I really didn't want to go with a junkyard dog. I mean, they came out
    of the factory dogs; imagine what they look like in the junkyard today.

  8. #8
    Elmo P. Shagnasty
    Guest

    Default Re: And yet even more on the legendary Honda failing transmissions--Honda won't let you buy a new one on your own

    In article <OoSdnZjWeuO_1PDRnZ2dnUVZ_jSdnZ2d@speakeasy.net> ,
    jim beam <me@privacy.net> wrote:

    > at this stage elmo, this might be a local decision rather than
    > corporate. i know i will dump problem customers once they reach a
    > certain "pita" point. and you're almost certainly pressing their
    > buttons big time.


    Screw 'em. They pressed my buttons the moment the tranny started
    failing on a gently used original owner 2002 Honda that went out the
    door for $30K.

    If this is the best they can do...

    I didn't call the Honda customer service line, on advice of many people
    who should be knowledgeable who all advised that 50% was the limit.
    Plus, I just wanted to move on.

    I'm sure glad I didn't settle for the 25%, though. It's all about
    knowing where that line is. I *think* 50% is the line today, without a
    HUGE amount of hassle.

  9. #9
    Paul
    Guest

    Default Re: And yet even more on the legendary Honda failing transmissions--Honda won't let you buy a new one on your own


    "Elmo P. Shagnasty" <elmop@nastydesigns.com> wrote in message
    news:elmop-6ADC06.10140619082010@reserved-multicast-range-not-delegated.example.com...
    > Some of you know about my 2002 Odyssey with 73K miles and its failed
    > transmission, and American Honda's "generous" offer to pay 50% toward
    > the cost of replacing it.
    >
    > And, of course, you know my feelings on the subject.
    >
    > Anyway, I dropped the van off yesterday. In talking with the service
    > writer, he indicated that as of about six months ago, if you need to
    > replace the transmission in your 02 or 03 V6 Honda, and you come in to
    > ask that the dealership do this, American Honda will not sell you a
    > replacement unit of any kind under any circumstances.
    >
    > Please allow me to repeat this: American Honda will not sell you a
    > working transmission to replace the self-destructing one they sold you 8
    > or 9 years ago when you bought the car new.
    >
    > The ONLY way to get an American Honda transmission, he said, is if you
    > are under some sort of warranty or goodwill accommodation with American
    > Honda.
    >
    > ????
    >
    > So the natural question is, how do you handle customers who for whatever
    > reason are not under such an arrangement?
    >

    <snip>

    For what this is worth, an independent mechanic who had done some good work
    for me previously offered to rebuild the transmission in my 2000 Accord when
    it quit last year. He quoted me $1,600 with a one-year warranty. I thought
    hard about it, but ended up going with the dealership's offer of a
    Honda-rebuilt unit with a three-year warranty for about $1,900. My mechanic
    later told me he would have given me a three-year warranty if I'd paid
    $1,900. Maybe I'll take him up on that if (when?) my '01 Odyssey suffers the
    same fate.



    --- news://freenews.netfront.net/ - complaints: news@netfront.net ---

  10. #10
    Tegger
    Guest

    Default Re: And yet even more on the legendary Honda failing transmissions--Honda won't let you buy a new one on your own

    Dddudley <puzzled2@ameritech.net> wrote in news:4c6d45d1$0$14557
    $ec3e2dad@news.usenetmonster.com:


    >
    > FWIW, I gotta think that there is some federal trade regulation that
    > requires the automakers to produce and maintain a supply of component
    > parts for their vehicles and that the time frame for that would be more
    > than 7 - 8 years.




    There isn't one anymore. There WAS one at one time, which was repealed
    around the late-60s or so.


    --
    Tegger

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